Building a Chatbot

Chatbots offer a robust solution for businesses aiming to automate repetitive or manual tasks. If you’re considering developing a chatbot, let's explore how to build one.

What Type of Chatbots Can I Build?

There are two types of chatbots that you can build:

1. Inbound Chatbot

2. Outbound Chatbot

What is an Inbound Chatbot?

An inbound chatbot is designed to engage with customers or users who reach out to businesses or organizations. These chatbots are usually placed on a company's website or social media platform; they are programmed to respond to customer inquiries, provide product information, schedule appointments, or handle other customer service tasks.

How Do I Build an Inbound Chatbot?

1. Go to 'Bot Builder'

2. Click on 'Build a Bot'

3. Choose 'Build an Inbound Bot'

4. Select the 'Channel' from available options

5. Choose how you want to build your bot i.e. 'Use this Template' or 'From Scratch'

6. Add 'Action Blocks' in the conversational flow

7. Configure 'Action Blocks' on the right panel

8. Click on 'Test this Bot' to test the flow

9. Click on 'Deploy' to deploy the bot