Building a Bot with Live Chat

Chatbots are meant to automate the first level of conversations with users.

But sometimes, you need to offer users human assistance depending on the situation.

Here are the steps to add live chat to your chatbot:

Step 1: Creating Your Chatbot

Go to Bot Builder > Build a bot > Inbound > Web and build your chatbot flow

Step 2: Add a Talk to Human Action Block

Now, add the 'Talk to human' action block at the point in the chatbot flow where you want to transfer the chat to a human agent.

Available on the PREMIUM plan and above.

Step 3: Configure Your Assignment Rules

On the 'Talk to human' action block, add the assignment rules for the chat to be assigned to your agents.

Learn more about assignment rules here.