Saved Replies

A snippet of text that can be quickly added to the editor when replying to a customer or a visitor.

Here are some benefits of using quick responses or saved replies:

• Speed up the response time

• Tackling repetitive queries

• Provide consistent answers to the common questions

• Manage multiple conversations in parallel

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Creating Saved Replies

From the Live Chat Screen

1. Click on 'Join the Conversation'

2. Click on 'Bookmark' or type '/' to access the Saved Replies

3. Click on '+ Create Saved Reply'

4. Give 'Title' and define the 'Message or Reply'

5. Click on 'Create' to create the Saved Reply

From the Settings Screen

1. Go to 'Settings' > Live Chat > Saved Replies

2. Click on 'Create Saved Reply' on the top right corner

3. Give 'Title' and define the 'Message or Reply'

4. Click on 'Create'