Getting a WhatsApp API

Ally uses an embedded signup approach to create a WhatsApp API for a new business.

Follow the steps to get a new WhatsApp API:

Step 1: Initiate the Embedded Signup Process

1. Go to Channels > WhatsApp > Configuration

2. Click on 'Get WhatsApp API' and the Facebook onboarding pop-up will open

Step 2: Choose a Facebook Business Account

Meta requires a Facebook business account to be associated with your WhatsApp number.

You can see the existing portfolio in the dropdowns, or choose to create a new Facebook business account.

Refer to the video below for a complete walkthrough.

Step 3: Create a WhatsApp Business Account

1. Choose 'Create a new WhatsApp Business account'

2. Choose 'Create a new WhatsApp Business profile'

Step 4: Create Your WhatsApp Profile

Here you add information that others will see about your company when they message your WhatsApp number.

WhatsApp business account name - An internal name only visible inside your Meta business account

WhatsApp business display name - The name contacts will see on your WhatsApp profile

Category - Select the category that best describes your business

Time Zone - Local time zone of your business

Business description - Short description about your business

Website - Website URL of your business

Step 5: Add Your Phone Number for WhatsApp

This is the number that people will see when they chat with your business.

You will be required to verify this number with a text message or a phone call.

Once you complete the verification of the number, your WhatsApp account will be connected to your Ally account.

You can then connect your WhatsApp chatbot, and activate it for this WhatsApp number.