Events

Listen to webhook events from the Ally platform.

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Available in the ULTIMATE plan and above.

Enabling the events, will give you access to define your webhook endpoint which would receive all the subscribed events.

List of Events

Conversation Creation

When a new conversation is created.

Message Exchange

When exchange of messages are made between bots/agents and visitors.

Status Change

When the conversation status changes i.e. chat changes to open or closed.

Assignee Exchange

When the assignee of the chat changes from bot to agent or amongst agents.

Variable

Creation or update of the value stored in the variable.

Label

Creation or attachment of a label to a chat.

Note

When a note has been added to a chat.


Subscribing to Events

Step 1: Enable the Events Feature

Turn on the feature, enter your webhook endpoint and a token that would be passed when the event is published.

Step 2: Select Events

Select the events that you want to listen to and save.

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Refer to the payload as shown in the above events.

Step 3: Test the Webhook

Upon saving, we'll send a HTTP POST request to the provided endpoint along with the token. We will expect the same token provided as response with 200 OK.

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