Chatbot Appearance

Customize the look and feel of the chat widget.

Go to Channel Configuration > Web > Appearance

Customizations Available

The following are configurations that can be customized to your chatbot:

Widget Icon - This allows you to have your own widget icon appear on your webpage or website. We recommend a size of 64 x 64
Header Text - This allows you to name your bot as per your preference
Header Logo - This allows you to have a profile image for your bot. We recommend is 512 x 512
Bot Icon—This allows you to set the bot icon visible to visitors. We recommend a size of 512 x 512
Hint Text - This allows you to customize the text visible to your visitors
Accent Color - This allows you to set the bot's color and provides the option to choose a color that complements your brand color on the website
Font Color - This allows you to set the font's color to match the primary color
Chat Interface Position - This allows you to set the bot's position. It can be set on the right or left of the screen

Go to Channel Configuration > Web > General Settings to show more configurations

Typing Speed - The speed the system will add to the chatbot
Remove 'Powered by' Branding - Remove the Ally branding from your chat widget
Play Sound - Plays a sound for every message sent or received
Stop Bouncing Animation - Stops the animation of the chat widget
CSAT survey - Asks the user to submit a survey at the end of the chat

Last updated 8 months ago