Collect Input

Collect a response from the visitors to the question asked.

Collect Input action block is made up of two things – a question and a response.

Question

In the rich text editor, you can define the question that you want to ask your visitors.

For example, “What is your name?”

Note:

The chat flow will not proceed until this question is answered by the user.

Response

Variables are used to store the input received from the visitor, so you can reference it for later use.

You can either choose an existing variable from the dropdown or create a new one.

Learn more about variables here.

Note:

If your variable requires a specific kind of input which the user wrongly submits, the user will show an error message and not be allowed to proceed.