Reply Buttons

Render up to three buttons in your conversation flow on WhatsApp.

This action block is only supported for the WhatsApp channel for the following BSPs: 360Dialog, Meta, and GupShup.

The Reply Button action block gives your visitors different options to choose from using buttons, making it easier for them to submit an input.

The Reply Button action block is made up of four sections:

1. Header

2. Body

3. Footer

4. Buttons or Options

1. Header

Header is usually the standout portion of the message. Usually, it consists of the heading text or a cover image.

Here are the type of headers that you can configure:

Text	Add a static text displayed in ‘Bold’ Example: “Welcome to Ally”
Media (Static)	Add a static text displayed in ‘Bold’ Example: “Welcome to Ally”
Media (Dynamic)	Send a dynamic image, video or file by using a variable. The variable needs to contain a publicly hosted file URL. Example: Invoices or personalized images with name.

2. Body

Here, you can write the question which will be sent along with the list of buttons. Something contextual to the options they would see like “Select the category of your problem”.

3. Footer

Allows you to add any sort of disclaimer or information that the user needs to be aware of.

Will be displayed in a small grey colour font beneath the body.

Example: “Choose one of the option from displayed options”

4. Buttons or Options

Buttons is what this block is all about, so you can add up to three reply buttons here.

For example, if you are an ecommerce company and want to collect the category of a support query, your options would be – Product related, Refund related, Delivery related.

Note:

You can add up to three buttons as per the guidelines from WhatsApp.

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Variables

Variables are used to store the option selected by the visitor, so you can reference it for later use.

You can either choose an existing variable from the dropdown or create a new one.

Learn more about variables here.